Return & Refund Policy – Asaan Price

At Asaan Price, customer satisfaction is our highest priority. We strive to provide 100% genuine, PTA-approved smartphones, tablets, smartwatches, mobile accessories, and electronic products across Pakistan. If you receive a damaged, defective, or incorrect product, we're here to help.

This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

7-Day Easy Return Policy

You may request a return or replacement within 7 calendar days of receiving your order if:

• You received the wrong product.
• The product arrived damaged during shipping.
• The item has a manufacturing defect.
• An incorrect variant, color, or model was delivered.

To be eligible, the product must:

• Be unused and in original condition.
• Include all original accessories.
• Be returned with the original packaging.
• Include the original invoice or order confirmation.

Unboxing Video Requirement

To protect both our customers and our business from fraudulent claims, an unboxing video is mandatory for all damage, missing item, or wrong product complaints.

The video must:

• Start before opening the courier package.
• Clearly show the shipping label.
• Show the entire unboxing without cuts or edits.
• Clearly display the issue.

Claims submitted without a complete unboxing video may not qualify for replacement or refund.

Products That Cannot Be Returned

For hygiene, safety, and product integrity reasons, the following items cannot be returned unless they are defective:

• Opened earbuds
• Headphones
• Screen protectors
• Mobile covers
• Charging cables
• Power banks damaged by misuse
• Software-related issues
• Products physically damaged after delivery
• Products damaged due to water, drops, or misuse

Mobile Phone Return Policy

PTA-approved smartphones can be returned only if:

• The phone is damaged on arrival.
• You received a different model.
• The phone has a verified manufacturing fault.
• The device is not PTA approved as advertised.

Returns will not be accepted for:

• Change of mind.
• Color preference.
• Minor cosmetic variations.
• Software updates or manufacturer changes.
• User-caused damage.

Accessory Return Policy

Accessories including chargers, cables, smartwatches, speakers, power banks, and earbuds may be returned only for verified manufacturing defects reported within 7 days of delivery.

Exchange Policy

If your return request is approved, you may choose:

• Replacement with the same product.
• Exchange for another available product.
• Store credit (where applicable).

If the new item costs more, you will only pay the price difference.

Refund Policy

Refunds are processed only after the returned product has been received and inspected.

Approved refunds are issued through:

• Bank Transfer
• Easypaisa
• JazzCash

Refund processing usually takes 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the mistake occurred on our side.

Return Process

To request a return:

Step 1

Contact our customer support within 7 days of receiving your order.

Step 2

Provide:

• Order Number
• Customer Name
• Phone Number
• Product Images
• Complete Unboxing Video
• Description of the issue

Step 3

Our support team will review your request within 1–2 business days.

Step 4

If approved, we'll guide you through the return or replacement process.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests cannot be accepted.

Warranty Information

Many products sold on Asaan Price include an official brand warranty where applicable.

Warranty coverage varies by manufacturer and does not cover:

• Physical damage
• Liquid damage
• Unauthorized repairs
• Accidental damage
• Normal wear and tear

Damaged Parcel

If the courier package appears damaged before opening:

• Take photos immediately.
• Record an unboxing video.
• Contact our support team before using the product.

Contact Us

If you have questions regarding returns or refunds, contact us:

Asaan Price

• Email: info@asaanprice.pk
• WhatsApp: +92 339 6500006
• Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM